Destination Compensation
You could be owed up to £520 in compensation per passenger, Check your flight delay claim for free in less than a minute.
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Under the European Union Regulation (EU261), all passengers qualify for compensation — no matter which airline they flew with, no matter where they flew in Europe. You simply need to meet the following criteria:
Cancelled flights
Flight cancelled with little notice? You could be entitled to up to £520 compensation on top of your refund.
Delayed arrival
You were delayed by over 3 hours? you may be entitled to compensation under EU law.
Unforeseen turbulence
Your delay or cancellation was not affected by extraordinary circumstances such as severe weather, political instability, security risks or air traffic control issues.
Last-minute let down
For cancellations, you were informed less than 14 days before your departure.
If you meet the criteria, you could land hundreds in compensation.
Flights up to 1,500 km
€250 per passenger
Between 1,500km and 3,500km
€400 per passenger
Over 3,500km
€600 per passenger
*These amounts can be reduced by 50% if your airline offers an alternative flight which meets specific time criteria relative to the original schedule.
Airlines driving you round the bend? We’ll sort it.
You’ve got questions.
We’ve got answers.
Compensation is a payment made to passengers for inconvenience or loss caused by flight disruptions, such as delays, cancellations, or overbookings. Ticket reimbursement refers to the refund of the ticket cost when a flight is canceled or significantly altered, allowing the passenger to get their money back.
In the event of a flight cancellation, you are entitled to:
- A full refund of your ticket or an alternative flight to your final destination.
- Compensation if you were informed less than 14 days before departure and the airline is not exempt due to extraordinary circumstances.
- Assistance such as meals, refreshments, and accommodation if necessary.
For flight delays, your entitlements depend on the length of the delay and the flight distance:
- Meals and refreshments.
- Accommodation if the delay is overnight.
- Two free telephone calls, emails, or faxes.
- Compensation if the delay exceeds 3 hours and is not due to extraordinary circumstances.
If your flight is overbooked and you are denied boarding, you are entitled to:
- Compensation based on the distance of your flight.
- A full refund of your ticket or an alternative flight.
- Assistance including meals, refreshments, and accommodation if necessary.
In case of flight problems due to Covid-19, your rights include:
- Reimbursement of the ticket if the flight is canceled.
- Re-routing at the earliest opportunity or at a later date at your convenience.
- Assistance such as meals, refreshments, and accommodation if necessary.
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Comprehensive Legal Support as Standard
Unlike many other firms, we include full legal support as a standard part of our service. This means you get the highest level of expertise without any hidden costs or surprises.
Our simple and transparent pricing, combined with a no win, no fee guarantee, ensures you can pursue your claim with confidence, knowing you won’t be out of pocket if your claim is unsuccessful.
Amount of compensation
£110 Deducted fee £47
£175 Deducted fee £75
£220 Deducted fee £93
£260 Deducted fee £113
£350 Deducted fee £150
£520 Deducted fee £225
All fees and charges stated above exclude applicable VAT
Passenger rights do apply in the event of a strike, particularly if the strike is by the airline’s own staff. Compensation may not be due if the strike is considered an extraordinary circumstance, like an airport or air traffic control strike.
Extraordinary circumstances refer to situations beyond the airline’s control that prevent the flight from operating as scheduled. These include severe weather, security risks, political instability, strikes by third parties, and other significant disruptions.
Yes, you can claim for a package tour. If your flight is part of a package holiday and you experience delays, cancellations, or other issues, you have the same rights as other passengers, in addition to any claims you may have against the tour operator.
To enforce your rights in case of a flight problem, you should:
- Contact the airline directly to claim your rights.
- File a complaint with the national enforcement body if the airline does not comply.
- Seek legal advice or use services specializing in flight compensation claims if necessary.
Yes, passengers' rights continue to be protected by the EU261 Regulation for flights to and from EU countries. For flights within the UK, the UK261 legislation, which mirrors EU261, applies.
After Brexit, the UK261 legislation applies to flights departing from the UK, flights arriving in the UK with a UK or EU airline, and flights within the UK.
Under the UK261 legislation, the compensation amounts are:
- £220 for flights of 1,500 km or less.
- £350 for flights between 1,500 km and 3,500 km.
- £520 for flights over 3,500 km.
You can claim compensation for a flight from outside of the UK if the flight arrives in the UK and is operated by a UK or EU airline. For other cases, local regulations will apply.